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Arc4Health

FAQs

Arc4Health - please click on the questions below
Arc4Health - please click on the questions below>

Arc4Health - please click on the questions below

General

Are there any contraindications for the Device and microcurrent therapy?

Contraindications include:
• Cardiac pacemakers, implanted defibrillators, or any other implanted electrical device.
• Not to be used on babies/infants/children.
• Not to be used when pregnant.
• Suspected or diagnosed epilepsy.
• Suspected or diagnosed cancer of any type.
• Suspected or diagnosed heart disease or heart conditions of any type.
• Do not use the Device if you have a latex or rubber allergy as some of the component parts and consumables may contain latex.

Are there any side effects?

Some people may find a slight dehydrating effect following prolonged use of microcurrent therapy. Therefore, we recommend that all users drink plenty of water and remain sufficiently hydrated.

Can I use all of the Arc products if I have a latex allergy?

Do not use the Device if you have a latex or rubber allergy as some of the component parts and consumables may contain latex.

Can I use the Device if I am pregnant?

There is currently no clinical evidence to support the safety of using microcurrent therapy during pregnancy. Therefore, we do not recommend it.

Can I use the Device if I have Epilepsy?

There is currently no clinical evidence to support the safety of using microcurrent therapy with epilepsy. Therefore, we do not recommend it.

Can the Device be used by people with pacemakers or implanted electrical devices?

There is currently no clinical evidence to support the safety of using microcurrent therapy with pacemakers, implanted defibrillators or any other implanted electrical device. Therefore, we do not recommend it.

Can the Device be used on Babies/Infants/Children?

There is currently no clinical evidence to support the safety of using microcurrent therapy with babies, infants or children. Therefore, we do not recommend it.

Can the Device be used on people with heart conditions or heart disease?

There is currently no clinical evidence to support the safety of using microcurrent therapy with heart disease or heart conditions. Therefore, we do not recommend it.

Could the Device react with my skin?

Skin Sensitivity:
Whilst it is uncommon, some users may develop a skin sensitivity reaction as a result of prolonged use. This is more likely to be associated with the carbon pads being too firmly pressed against the skin for long periods of time, or reduced skin breathability under the arm strap for long periods of time.
Therefore,:
• Do not over tighten the elasticated strap. The Carbon Rubber Pads and Conductive Pads are sensitive when applied to the skin, and only require a light pressure to maintain a good connectivity.
• If using the Carbon Rubber pads, ensure that the contact surface is clean and dry after every use.
• If conductive gel has been used, ensure the area of the skin where the gel has been applied is gently washed and dried after every use.
• Ensure the area being used is free from moisturisers or skin lotions.
• Do not use for more than 3 hours in any single session and remove after use.
• Do not leave the arm strap on overnight.
• Ensure that the strap does not cover or restrict any injury.
• For each treatment alternate the position on the arms or legs that the device is used.

Conductive Gel Sensitivity:
The Arc Conductive Gel has been formulated to be water soluble, hypoallergenic and free from propylene glycol. Even so, some people can be hypersensitive to gels applied to the skin. If you experience a reaction to the gel, we recommend thoroughly washing the gel from the affected area and discontinuing use.

Do I need to consult my doctor before using it?

We always recommend that you consult your doctor or healthcare professional before using the Arc4Health if you have any medical concerns, have any serious health conditions, or are receiving care from any health professional. We also recommend that you carefully read the user manual which provides information relating to warnings, precautions, and contraindications.

How quickly will I see results?

Due to the vast number of variables and individual differences, everybody will respond differently to microcurrent therapy, which is why we cannot provide any guarantees or suggest timescales. Users tend to experience a notable improvement within the first 6-8 weeks, with some experiencing benefits within a shorter period of time.

Is the Device similar to a TENS machine?

The Device functions very differently to a TENS Machine. A TENS machine aims to reduce the symptoms of pain by using a stronger electrical current as a stimulator to provide temporary pain relief. Microcurrent technology uses smaller microcurrents to support the production of ATP (adenosine triphosphate) which aims to support both pain management and tissue repair processes.

Is the Device suitable for people with cancer?

The use and safety of microcurrent therapy with cancer has not yet been clinically established. Therefore, we do not recommend the use of microcurrent therapy for those with suspected or diagnosed cancer of any type.

What can the Arc4Health Device be used for?

The Arc4Health Device (the “Device”) is a certified Class IIa medical device which aims to optimally increase the rate of ATP (adenosine triphosphate) production to support pain management and tissue repair processes, and is widely used to support the treatment of numerous conditions.

What information should I know before using the Device?

We always recommend that all users carefully read the user manual before using the Device and consult with their doctor or healthcare professional prior to use. Supplementary information can also be found on our website at www.arc4health.com

What is the difference between the Device & frequency specific microcurrent devices?

Frequency specific microcurrents often require specialist training and are used by therapists to target specific areas of the body using specific frequencies of current. The Device is wearable, pre-programmed and requires no specialist training. It uses a broad spectrum of microcurrent frequencies to support the production of ATP which aims to support both pain management and tissue repair processes.

Technical

Can I wash the arm strap?

The arm strap contains electrical components and therefore we do not recommend submerging it in water. To keep the arm strap looking its best you may gently wipe them with a clean, damp cloth.

Does it have to be attached to the injured part of the body?

In short the answer is no. Microcurrent therapy is a treatment modality that from our experience works systemically. For ease of use however, the arm strap provided can be attached to the upper arm or lower leg, whichever is the most comfortable and practical for the user.

Does the Arc4Health require charging when it arrives?

Yes, please fully charge before use.

How do you know that these electrical sequences are the best?

The sequences of currents used within Arc4Health have resulted from years of development and refinements into which sequences facilitate the greatest effect. This is very much an ongoing process, which will evolve as we continue to develop and research the application of Arc4Health.

How frequently do I need to recharge the Arc4Health?

A full charge will enable approximately ten 3 hour delivery treatments. The unit can be charged at any time during this period.

How long do the arm straps last for?

This is very much dependent on the level of use and the care given, but we would expect them to last for up to 6 months of delivery treatments. The arm straps are considered a consumable product that will need replacing from time to time and are priced accordingly. You can purchase replacement arm straps directly from our online shop.

How long do the sticky electrode pads last for?

This is very much dependent on the level of use and the amount of care given when attaching and removing from them from the skin. Cleanliness and the continued maintenance of “stickiness”, can be greatly helped by returning them to the sheet of clear plastic to which they are attached when delivered, after each use. With daily use they can remain effective for up to 6 weeks. The sticky electrode pads are considered a consumable product that will need replacing from time to time and are priced accordingly. You can purchase replacement sticky electrode pads directly from our online shop.

How long does the Arc4Health take to charge?

A full charge takes about 4hrs. We recommend to only charge the Arc4Health delivery unit with the charger supplied.

How many sessions should I get out of the Arc4Health before it needs re-charging?

All treatment options are 3 hours in duration and it is expected that a fully charged battery will be capable of delivering up to ten 3 hour treatments. Please note that batteries can naturally discharge if not regularly used. If you use the Arc4Health intermittently you are encouraged to fully charge it before use.

Is the Arc4Health waterproof?

The Arc4Health is not waterproof. The Arc4Health is an electrical product that contains delicate circuit boards and as such should be actively kept away from water or damp conditions.

What do the different Treatment Options indicated by the LEDs do?

The Arc4Health uses two different sequences of electrical current, both delivered in two slightly different ways, which accounts for the 4 Treatment Options. These Treatment Options are indicated by the 4 LEDs at the top of the Delivery Unit. The first sequence (Treatment Options 1 and 2) is designed and intended to disperse pain. This should be used for all initial trauma. The second sequence (Treatment Options 3 and 4) is designed to kick-start and accelerate tissue repair, enabling rapid closure to tissue with little (and often no) scar tissue.

Usage

Can I use the Device more than once a day?

We only recommend that it is used for one 3-hour treatment daily.. Please note the following;
• Do not over tighten the elasticated straps. The Carbon Rubber Pads and Conductive Pads are sensitive when applied to the skin, and only require a light pressure to maintain a good connectivity.
• If using the Carbon Rubber Pads, ensure that the contact surface is clean and dry after every use.
• If Conductive Gel has been used ensure the area of the skin where the gel has been applied is gently washed and dried after every use.
• Ensure the area being used is free from moisturisers or skin lotions.
• Do not use for more than 3 hours in any single session and remove after use.
• Do not leave the arm strap on overnight.
• Ensure that the strap does not cover or restrict any site of injury.
• For each treatment alternatethe position on the arms or legs that the device is used.

Does the Device have to be attached to the injured part of the body?

Whilst there may be a localised benefit to wearing the device on the affected limb, the microcurrent therapy aims to work systemically, so there is no requirement for specific placement of the device. We do not recommend the device to be touching or worn over the affected area as it is not necessary. For ease of use, the arm strap provided can be attached to the upper arm or lower leg, whichever is the most comfortable and practical for the user. We do recommend that the position of the arm strap on the arms or legs is alternated daily and removed after each treatment.

How do I know that the Device is working?

The applied microcurrent aims to support the processes that are occurring naturally within the cells of the body and are below the levels of sensory perception. Therefore, there should not be any noticeable feeling or sensation when using the Device. The green flashing light on the Device will reassure you that the Device is working correctly and that a good connection has been established.

How often should I use the Device?

Each programme lasts for 3 hours. We recommend that you follow an initial 6-week treatment, completing one 3-hour programme daily in accordance with the manual.

What do the programmes do?

The microcurrent frequencies within all 4 programmes aim to optimally increase the production of ATP which aims to support both pain management and tissue repair processes.

What happens if I miss a day?

If you miss a day (or several days) it is not a problem. If days are missed, we suggest that you remain on the same programme and continue for the remaining number of days/weeks recommended for that programme in accordance with the manual.

Product Care & Maintenance

Can I wash the arm strap?

The arm strap contains electrical components and must not be submerged in water. To keep the strap clean and hygienic you may gently wipe both sides with a clean, damp cloth.

How long do the Conductive Pads last?

This is very much dependent on the level of use and the amount of care given when attaching and removing from them from the skin. Cleanliness and the continued maintenance of “stickiness” can be helped by returning them to the sheet of clear plastic to which they are attached when delivered, after each use. With daily use they can remain effective for up to 6 weeks. The sticky Conductive Pads are considered a consumable product that will need replacing from time to time and are priced accordingly. You can purchase replacement Conductive Pads directly from our online shop.

How long does the Device take to charge?

The Device should be charged fully before first use. It will take 4 hours for the Device to fully charge, and the lights will change from flashing red to flashing green to indicate that the charging is complete. When the delivery unit is fully charged it should be able to deliver up to ten 3-hour treatment sessions before it needs to be recharged.

Customer Care

Do the deliveries need to be signed for (UK)?

Yes, all full kits are sent via Recorded Delivery and require a signature unless the delivery options are updated with the courier directly e.g. asked to leave in a safe place. However, due to the value of the Device we do not recommend this.

Do you loan your devices out for individual trials and case studies?

Unfortunately, for a number of reasons we are unable to provide devices for loans and trials on an individual basis.

Do you offer any payment plans?

Unfortunately, we are unable to offer payment plans for any of our devices.

How do I register my device for the warranty?

You do not need to register your new device. Your device will automatically be registered from the date of purchase and is covered for 2 years in accordance with out warranty set out in our terms and conditions of purchase. However, it is always advisable to keep a note of your order reference number to help us to identify your order for warranty purposes.

How long will it take for my Device to arrive (UK)?

Orders placed before 2pm Monday - Friday will normally be dispatched the same day. Orders placed on Friday after 2pm or on Saturday/Sunday will be dispatched on the following Monday. From the point of dispatch, shipments are usually delivered within 2-3 working days, with the majority being received as next day delivery.